Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
At Haven Lumiere, we are committed to creating a supportive and therapeutic residential environment meticulously designed to meet the individual needs of our residents. Our residential care homes are specifically tailored for seniors who wish to maintain their autonomy while benefiting from a cohesive and collaborative community. Residents at Haven Lumiere have access to a comprehensive range of services comparable to those found in larger assisted living facilities, including chef-prepared meals that prioritize nutritional value, engaging therapeutic activities, concierge transportation to medical appointments, and around-the-clock non-
medical and skilled nursing services delivered by licensed and state-certified nurses, nursing aides, and holistic caregivers. Our residences are situated in private, traditional homes or estate-style properties, fostering an intimate and personalized atmosphere that promotes overall well-being.
Independent Living at Haven Lumiere is tailored for seniors who are capable of living independently but appreciate the amenities and social opportunities found within a supportive community. In contrast, our Assisted Living program is designed for seniors who may require additional assistance with daily activities, such as medication management, bathing, grooming, dressing, and mobility support. Both options provide access to nutritious dining, engaging activities, private bedrooms and bathrooms, and around-the-clock care and monitoring provided by our licensed and certified staff.
Haven Lumiere offers specialized Memory Care services within a secure residential environment for seniors living with dementia, including Alzheimer’s disease. Our Memory Care program is structured to ensure a safe and calming atmosphere, featuring routines that promote comfort and familiarity. Residents benefit from 24/7 care and monitoring by trained professionals, private accommodations, and access to tailored Memory Care activities designed to stimulate cognitive function and enhance quality of life. These activities include memory engagement exercises, sensory stimulation, and life history reminiscence sessions, all personalized to meet individual needs and preferences.
Our Specialized Residential Care Homes are designed for seniors who require comprehensive, around-the-clock hospice and palliative supportive services. These homes provide a nurturing environment where residents receive holistic care, including access to nutritious dining, engaging activities, and around-the-clock non-medical and medical services from licensed and state-certified nurses, nursing aides, and holistic caregivers. Similar to our other offerings, these homes are situated in private residences, ensuring a cozy and intimate atmosphere that fosters a sense of belonging and comfort while prioritizing the health and well-being of our residents.
At Haven Lumiere, we understand that individualized care is essential for promoting the health and well-being of our residents. Our dedicated team conducts comprehensive assessments to gain a thorough understanding of each resident’s unique medical history, preferences, and daily routines. We collaborate closely with family members and healthcare professionals to develop personalized care plans that are meticulously tailored to address the specific medical and emotional needs of each resident. By fostering a compassionate and supportive environment, we aim to enhance the overall quality of life for our residents, ensuring they feel both valued and at home.
Our residential care homes are equipped with a comprehensive array of medically relevant amenities and services designed to improve health outcomes and enhance the quality of life for our residents. These include, but are not limited to:
Each home features a unique combination of amenities and personalized care options, allowing residents to choose between traditional-style homes or estate properties based on their preferences for space and lifestyle. All services are delivered in a private, supportive environment, facilitating around-the-clock specialized care that is responsive to the evolving needs of our residents.
We strongly advocate for the active involvement of families in their loved one’s care journey as a critical component of holistic health management. Regular and transparent communication between our interdisciplinary care team and family members is fundamental to our approach. Families are encouraged to participate in care planning meetings, providing valuable insights regarding their loved one’s preferences and medical history. We also invite families to visit frequently and engage in community activities, fostering a strong support network. We believe that this collaborative approach not only enhances the overall well-being of our residents but also cultivates a nurturing community that promotes emotional and social connectedness.
Leasing a residential care home at Haven Lumiere offers several distinct advantages compared to traditional assisted living facilities. Our homes are designed to provide a more intimate and personalized environment, allowing residents to experience the comfort and familiarity of a private residence while receiving specialized care tailored to their individual medical and emotional needs. Residents benefit from individualized attention and a supportive community atmosphere, which is essential for promoting mental and emotional well-being. Additionally, our homes are fully furnished and equipped with essential amenities, ensuring a seamless transition for residents and their families. This unique approach enhances the overall quality of life for our residents while maintaining a strong focus on their health and wellness.
At Haven Lumiere, we prioritize creating a warm and inviting environment for our residents. All residences are fully furnished to provide a comfortable and homelike living experience. Each residence features a private bedroom, with a selection of bed options available, including twin, full, queen, king, or hospital beds, as provided by Haven Lumiere. In addition to the bedrooms, each resident will find essential furnishings such as a bedspread, sheets, bath towels, pillows, a dresser, and a bedside table. To further enhance comfort, each room is equipped with a television, clock, lamp, phone, recliner, window coverings, and floor mats. We encourage residents to personalize their space by bringing cherished items such as family photos and decorations, allowing them to create a sense of home while ensuring safety and avoiding
clutter.
Yes, every residence is equipped with an in-room phone, enabling residents to maintain connections with family and friends easily. This feature ensures that our residents can communicate and engage with their loved ones without having to leave their comfortable space, promoting emotional well-being and social interaction.
To ensure a comfortable experience, we recommend bringing the following personal items:
Our care rooms come equipped with laundry services for personal clothing. All clothing should be machine washable and able to withstand high wash and drying temperatures. To keep things tidy and accommodate storage space, please bring only items that are suitable for the current season.
For your safety and comfort, there are certain personal items that are not permitted in residents’ rooms due to federal and state regulations. The following items are prohibited:
We appreciate your understanding and cooperation in maintaining a safe environment.
To ensure your safety, all electrical equipment must be inspected by our maintenance staff before being brought into your room. Certain appliances are not allowed, including (but not limited to):
Electric blankets, heating pads, humidifiers, and dehumidifiers can only be used with a physician’s approval.
Residents of Haven Lumiere residential care homes receive a comprehensive array of services and amenities specifically designed to support their health and well-being, alongside customizable residential services that cater to individual needs. These essential services include, but are not limited to:
Additional critical amenities include:
For further details about our medical and supportive services, please refer to our care and
services sections.
Yes, care contracts are in place because you are paying for care and services, which occupy space that requires a monthly fee.
A 12-month lease is required, and all leases are up for renewal after one year. Residents can extend their lease at the time of renewal.
Yes, if your health and care needs change, a care assessment will be conducted to evaluate and adjust the pricing based on your new level of care.
Yes, all visitors and family members can stop by during set visitation hours. We can schedule times for family dinners, but no sleepovers are allowed.
Yes, all residents are required to purchase property damage insurance to protect their belongings in case of accidents. Haven Lumiere holds no liability for lost, stolen, or damaged items or natural disasters.
Yes, we have surveillance cameras inside and outside the property to monitor the safety of our residents and team members. Cameras can also be installed in the residences bedrooms upon the request of family members, providing extra comfort and peace of mind.
Although we love our furry little friends, pets are not allowed in or outside of the residence.
No, smoking and vaping are strictly prohibited both inside and outside the residence to ensure a healthy environment for all residents.
Yes, residents can choose from a variety of chef-prepared meals from an extensive menu. We provide three meals daily, along with unlimited access to organic fruits and vegetables available throughout the day, as well as healthy treats featuring bistro café-style dishes.
Yes, residents have the option to select either a private bedroom or a shared bedroom for those who prefer companionship.
Absolutely! Customized care plans and most services are bundled into one monthly fee. This includes personalized care plans, daily housekeeping, in-house laundry services, three meals per day, housing costs, medication reminders, transportation to medical appointments, internet access, WiFi, cable TV, and 24/7 monitoring and care from licensed nurses and caregivers. Note that some services may incur additional fees; please consult with our care coordinator for more details.
Yes, Haven Lumiere residential care homes are fully licensed. We adhere to all state regulations and guidelines to ensure the highest standards of care and safety for our residents. Our commitment to maintaining a licensed and accredited facility reflects our dedication to providing a secure and nurturing environment for seniors. If you have any further questions about our licensing or care practices, please feel free to reach out to us.
At Haven Lumiere, we accept private pay as well as some insurance plans to accommodate the financial needs of our residents. For specific details regarding accepted insurance providers and payment options, we encourage you to contact us directly. Our team is here to assist you in navigating the payment process and answering any questions you may have.